Contact Us
Industrial Call Center:
Monday-Friday
8:45am-5:30pm
Saturdays
10am-2pm
Local: 1 (360) 734-2043
Toll Free: 1 (877) 640-0420
Report a Lost/Stolen Card
Toll Free Within the U.S.
1 (888) 241-2510
Collect Outside the U.S.
1 (909) 941-1398
Falcon/Co-Op Fraud Monitoring & Alerts
Toll Free Within the U.S.
1 (888) 241-2510
Outside the U.S.
1 (909) 941-1034
Card Activation & PIN Change
1 (866) 762-0558
PO Box Address
PO Box 1767, Bellingham
WA 98227-1767
Remote Support Center
3233 Northwest Ave. Suite 101
Bellingham WA 98225
Local: 1 (360) 734-2043
Toll Free: 1 (877) 640-0420
If you’re unsure about the legitimacy of a phone call, request the caller's name, title, and the business or department they claim to be representing. Then look up the company’s contact information and call them directly.
Industrial’s Fraud Monitoring and Alert providers may contact you from a Toll-Free, ‘888’ number. Some wireless carriers flag calls from large call centers that utilize Toll-Free numbers as ‘Scam Likely.’ At this time there is not a process in place for legitimate businesses to correct inaccurate ‘Scam Likely’ flags at the wireless carrier level.
Digital Banking Message Center
Start a secure conversation with us any time of day or night through Message Center in our digital banking platform. Visit the envelope icon within digital banking to start or review ongoing conversations.
Real-Time Support with Live Chat
Connect with our team through Live Chat. Our dedicated representatives are ready to assist you Monday–Friday, 9:00 AM–5:30 PM.
